Contact Us: helpdesk@halalgoodies.co.uk
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07718062910
helpdesk@halalgoodies.co.uk
Mon - Fry 10:00 - 18:00
FAQ’s

ABOUT THE BRAND

WHATS HALAL GOODIES?
Halal Goodies is a luxury halal lifestyle brand for Muslim Women. We sell beauty, fashion, delectables, literary, home & art ranges.

WHAT IS THE VISION BEHIND THE IDEA?
Our brand revolves around the concept of “Self Love” (regard for one’s own well-being and happiness). Self Love for the multitasking Muslimah. We feel the vast majority of sisters work hard to fulfill so many roles in our day-to-day lives. However, in pursuit of giving the best for others, they sacrifice their self. We want sisters to take pride in themselves and gift themselves with love. By offering a little haven for exceptional halal products, we invite our sister’s to pause for a moment and help themselves to a much-deserved dose of indulgence and pampering.

HOW DO WE CURATE THE PRODUCTS?
We are proud to say that we leave no stone unturned to find the very best of halal. All halal sellers have been chosen to very stringent standards that we have set for ourselves. We have a checklist that may have about 20 points in it. So be reassured that we have ticked all the boxes.

ABOUT THE PAMPERING SERVICES

WHAT TYPES OF PAMPERING SERVICES DO YOU OFFER?

We deliver a range of services that help you indulge and unwind. It mainly includes facials, mini massages, and treatments such as manicure & pedicure. It is not all just about the treatments. We pride ourselves in the products that are used and the way we deliver it. You have got to try it to witness the whole package of quality time that you will get.

WHO PERFORMS THE TREATMENTS?
All performed by the Halal Goodies team of trained beauticians. The head beautician has more than 15 years of experience in the beauty industry. All the other therapists are hand-picked and have excellent skills to deliver high levels of care.

BOOKINGS AND CANCELLATIONS

WHO CAN BOOK THE APPOINTMENTS?
We are currently taking bookings only for London, Reading & Slough area. But very soon we intend to roll it out in many other parts of UK and Internationally.

WHICH DAYS  AND TIME CAN THE TREATMENTS BE BOOKED?

Generally, we are quite flexible with our booking slots. Both weekdays and weekends timings are offered. Once a booking is made we will get in touch with you to fix up a mutually suitable time. However, if you have a specific date in mind then prior to making a booking please mail us at helpdesk@halalgoodies.co.uk and briefly explain your needs. Once we have confirmed available options, we will hold your preferential slot for 1 hour to help you make the booking.

HOW LONG DO THE TREATMENT SESSIONS LAST?

The actual treatment could last anywhere between 2-5 hours depending on the type of service you have chosen. But we take 30 minutes either side of it for set up purposes.

HOW SOON CAN THE APPOINTMENTS BE BOOKED?

Currently, we are taking bookings up to 6 months in advance

ORDERING PRODUCTS

WHAT ARE THE PRODUCTS AVAILABLE FOR PURCHASE?

We only hold a very limited stock of products on this website. All the products showcased on this site are the ones that we use in our pampering events. And we offer these for the benefit of those who have experienced our products during the event and would like to purchase them for ongoing use. If you wish to have more choice, please visit our main site at https://www.halalgoodies.co.uk/ Our full range of products is available on this website.

HOW CAN I PAY FOR MY ORDER?

We accept all major credit and debit cards including MasterCard, VISA, VISA Debit, VISA Electron, and Maestro. We do not currently accept American Express cards. Our payments are done via Stripe system which is one of the safest payment gateways.

WHAT ARE THE CUT-OFF TIMES FOR THE ORDERS?

All orders placed before 12 Noon on a weekday are processed the same day. All orders received after this time will be processed the next day. Orders that are placed on a weekend will be processed on the first working day of the next week. So that would be on a Monday unless it is a bank holiday. Orders placed on any official holiday will be processed on the very first working day after the holiday.

DO YOU OFFER INTERNATIONAL DELIVERY?

We currently deliver to UK, European and international customers. We do not deliver to P.O. boxes.

WHAT ARE THE SHIPPING COSTS FOR INTERNATIONAL ORDERS?

For orders, less than 2 Kgs International shipping starts from £5.60 and the maximum price will be £21.50.  The exact price for your country will be displayed on the checkout page.  Please note for orders greater than 2 Kg additional costs will apply. This will also reflect in the checkout page.

CAN I RETURN MY PRODUCTS?

For health and hygiene reasons, we do not accept returns on our beauty products.

ARE THERE ADDITIONAL COSTS FOR INTERNATIONAL ORDERS?

Customs duties and taxes vary from country to country.  Please ensure you check with relevant government authorities in your country to get this information. Halal Goodies is not responsible for any fees, duties, and taxes charged by customs.

MISCELLANEOUS

HOW CAN I GET IN TOUCH WITH YOU?
Please use our email address helpdesk@halalgoodies.co.uk to reach us. We promise to get back to you at the earliest but no later than 24 hours. We will be soon looking at providing real-time chat and phone support too

WHY PRODUCTS APPEAR EXPENSIVE?
The products that we stock are some of the best products that you will find when it comes to ticking all boxes for halal ethos. This includes being natural, cruelty-free, fair trade and much more. And we choose to stock only the very best So what you find is the finest halal luxury which comes with a higher cost. But we guarantee you will have a delightful experience every time you use them. Whenever possible we will try to source items that are not only high quality but cater to all price points.

DO YOUR BEAUTY PRODUCTS HAVE ANY ALLERGY RISK?
Similar to our edible products, all the beauty products that we stock are some of the best halal products that you will find in the market. We will again aim to list all ingredients on their respective product detail page. We advise you to extreme precaution in reading this list and ensuring they are safe for your personal situation. If you are in doubt or any information is vague, please email us and we will try our best to clarify it for you. Please note, we will not be liable for any allergic or untoward reactions that you may develop from using our beauty product range

ARE YOUR TREATMENTS & PRODUCTS SAFE FOR PREGNANT WOMEN?
Though we take extreme care for everyone, we advise pregnant women to avoid our treatments because we are not medically qualified to advise on the risks of the treatment. Also, the safety of the developing baby is of utmost importance more than any merits of the treatments will provide for the mother. In regards to pregnant women ordering products from our site, , we advise you to take extreme precaution in reading the list of ingredients and ensuring they are all safe for your personal situation. If in doubt please seek medical advice, before you use any of our products. The health & well-being of the developing baby is of paramount importance to us. And hence we can’t offer a blanket guarantee that all our products are safe. So please exercise extreme caution.

WHAT IF THE PRODUCT VARIES FROM THE ONE ON THE SITE?
Though we try our level best to show the products exactly as in real life, there is always a risk of it being different to what you see. This is especially true for colour and size differences. Please take this into account while ordering as it is hard for us to guarantee this.

WHAT IF I HAVENT RECEIVED MY ORDER?
Though we take utmost care to deliver to the address specified on the order, for reasons beyond our control shipments can go missing. For most of our shipments within UK we use tracking services and hence we can check to see its status. So if you have ordered from UK, please contact us and we can check this out for you. We, however guarantee that even for these orders we use reputed couriers and hence it is very rare for items to go missing. But worst case scenario if it still happens, please contact us and we will see what best we can do.

IS SHOPPING ON YOUR SITE SAFE?
We use one of the most robust ecommerce platforms to power our site. And they have all the stringent security systems in place. So be assured that all your confidential financial and personal info is very safely handled. This is our utmost priority and we will continue to add extra levels of security all the time so that it is very safe for you to shop on our site

CAN I PROVIDE SUGGESTIONS AND COMMENTS?
Comments, criticism or compliments, we are all ears. Please shoot us an email and we will definitely take them on board. And if your comment happens to be a suggestion we will also keep you updated on what we have done to make things better.

ARE ALL THE PRODUCTS CERTIFIED HALAL?
Though we try our best to stock certified halal products, not all of them are so. But one thing we can guarantee you is that we literally subject every company and their products to extreme scrutiny before we stock them on our site. We put on our magnifying glass to personally check each and every one of the ingredient before we accept them on board. And to be honest, but for the fact that certification processes are very elaborate and highly expensive, many of the companies that we work with will have them. So we feel it is unfair to turn down good, ethical companies just because they are not certified halal. Hopefully, in future as certification process becomes easier, we expect more of the companies that we work with to apply for certification and obtain them very easily. Until then, just trust us, we won’t let you down

SOME BEAUTY PRODUCTS HAVE ALCOHOL BASED INGREDIENTS- ARE THESE HARAM?
Alcohol is not a single substance. It refers to a large group of chemical substances or ingredients with differing properties. The alcohol that we need to stay away from is Ethyl Alcohol or Ethanol. And we have taken great care to ensure every one of our product is free of this Haram ingredient. Some other alcohols that you may come across in the ingredient list (such as Benzyl Alcohol, Cetearyl Alcohol, Stearyl Alcohol, Myristyl Alcohol and Cetyl Alcohol) are all considered as Halal. The just have the word Alcohol in their name which creates the confusion, but they do not in any way resemble the Ethanol in properties and hence they are all considered safe to use. So please do not worry if you come across these names. We have again checked each one of them before listing these products on our site. If you are still worried about any particular ingredient, please email us and we will do our best to clarify it for you.

LOVE YOURSELF. CELEBRATE HALAL.